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Chatbots have the ability to interpret human speech or writer inquiries and decide which information is being sought.
Sometimes you might not realize it, but when it comes to buying tickets, hailing Uber, or ordering tacos, chances are high that there’s a chatbot living in your messaging app. Waiting for support is the worst nightmare for any customer.
It shows your customer they’re being heard right away, and for that reason it’s the perfect front-end liaison.
Speediness is also what makes chatbots superior to FAQs.
Speed matters: 69% of consumers say good customer service means getting their problems solved quickly, according to Zendesk.
With the evolution of how we create and consume content, however, staying in the game goes hand in hand with staying on top of the changing types and hacks of content marketing.
Countless brands, SMBs, celebrities, bloggers and digital marketers are already reaping the benefits of using Fb Messenger to market content.
As we’re shifting from social media to chat, it means only one thing for smart content marketers–another promising content promotion and distribution channel!
How long do we have before AI-powered bots become the primary channel for us to read and share content on?
From newspapers and magazines to social media and apps, what does the future of content have in store for us?